COMMON QUESTIONS
A clearer picture of working with KangoHR.
What does KangoHR do?
KangoHR helps HR teams run recognition, rewards, manager budgets and other employee programs. We combine our platform with people who handle agreed administration, employee support, fulfillment and reporting.
Which programs can you help manage?
Examples include spot awards, service awards, safety recognition, life events, nomination awards and manager spending programs. We discuss your goals and agree on the programs and recurring tasks you want us to handle.
Are you a software platform or a managed service?
You get both: our platform organizes the employee experience, workflows and reporting, while our team helps run the program day to day. Your proposal explains the responsibilities included.
What does our HR team still need to do?
Your team sets direction and retains the decisions and approvals agreed for the program. Together, we establish goals, rules, budgets and responsibilities. We then handle recurring work within that scope and keep your team informed.
Can you help with a program we already run?
We can discuss taking over recurring work in an existing program or helping set up a new one. We first review your current process, systems and requirements to agree on a practical approach. Any platform changes or data connections are assessed during that review.
Can you support employees in different countries?
We offer gift cards and other available reward options across 35+ countries, with fulfillment and redemption support. Reward choices and availability vary by country. We help plan the offering around where your employees work.
Who answers employee questions about rewards?
Employee support is part of the managed service described in your proposal. We agree on how employees get help, what our team handles and which questions need to return to your HR team.
How does pricing work, and are rewards included?
The current draft lists management plans starting at $1,000 per month, with reward budgets funded separately. Your proposal explains the agreed service scope, setup costs and any other applicable charges before work begins.
How long does implementation take?
Timing depends on the program, employee data, rules, reward offering and any required connections. After reviewing the scope, we agree on a setup and launch plan with your team.
What commitment or contract is required?
Your proposal sets out the scope, pricing and agreement terms before you decide. We explain those terms and any requirements for changing or ending the service.
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